Delivery Policy

Shipping Policy

At Maison Femina, we are committed to providing reliable and transparent delivery of your order. Our dedicated team works daily to optimize our processes and ensure you receive the best possible service.

Below you will find the average delivery timeframe for all our packages:

Processing Time: 1–3 business days (Mon–Fri)
Shipping Time: 4–9 business days (Mon–Fri)
Shipping Cost: Free
Total Delivery Time: Approximately 5–12 business days

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Order Process

To protect your information and ensure smooth processing, we do not accept orders by phone. You can easily place your order online:

• Select your desired product and add it to your cart.
• Log into your account or create a new account.
• Enter or confirm your shipping and payment information.
• Complete your order.

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Delivery Times & Shipping Costs

Order Cut-Off Time: 4:00 PM (GMT/CEST – Berlin Time)
Total Delivery Time: Approximately 5–12 business days

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Shipping & Tracking

Your order will be shipped through our trusted U.S. shipping partners:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Once your order has been shipped, you will receive a confirmation email containing a tracking number, allowing you to monitor your delivery status online.

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Important Information About Your Address

Please carefully review your shipping address before completing your order. We are not responsible for packages that cannot be delivered due to incorrect address information provided by the customer.

In such cases, the purchase amount will be refunded minus any incurred shipping costs. If you would like the item re-shipped, a new order must be placed.

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Address Changes After Placing an Order

Would you like to change your shipping address after placing your order? Please contact us as soon as possible at info@maison-femina.com.

If your package has not yet been shipped, we can update the address. However, once the package has been shipped, address changes are unfortunately no longer possible.