Privacy Policy

Privacy Policy

Last Updated: March 2, 2026

This Privacy Policy describes how maison-femina.com (the “Website,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from maison-femina.com (the “Website”), or otherwise communicate with us through the Website (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Website, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable terms and conditions, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on how you interact with our Website and use our Services. When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be associated with you.

Information You Provide Directly to Us

Information you submit directly through our Services may include:

  • Contact details, including name, address, phone number, and email address.

  • Order information, including name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, including username, password, security questions, and other information used for account security.

  • Customer support information, including details you provide when communicating with us (for example, when sending messages through the Services).

Certain features of the Services require you to provide specific information. You may choose not to provide this information; however, this may limit your ability to access or use certain features.

Information We Collect Automatically (Usage Data)

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”).

Usage Data may include:

  • Device information

  • Browser information

  • IP address

  • Network connection details

  • Pages viewed and interaction data

  • Account activity

Information We Receive from Third Parties

We may receive information about you from third parties, including vendors and service providers acting on our behalf, such as:

  • Companies that support our Website and Services, such as Shopify.

  • Payment processors that collect payment information (such as bank account details, credit or debit card information, and billing address) to process your payment and fulfill your order.

When you visit our Website, open emails from us, interact with our Services, or engage with advertisements, we or third parties we work with may automatically collect certain information using tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

All information obtained from third parties is handled in accordance with this Privacy Policy. Please also review the section below titled “Third-Party Websites and Links.”

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services in accordance with our contract with you, including:

  • Processing payments

  • Fulfilling orders

  • Sending account and order notifications

  • Managing returns and exchanges

  • Creating and maintaining your account

  • Arranging shipping and delivery

Your shopping experience may be enhanced if Shopify matches your account with other Shopify services that may be of interest to you. In such cases, Shopify processes your information according to its own Privacy Policy.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including:

  • Sending promotional emails, SMS messages, or direct mail

  • Displaying advertisements tailored to your interests

  • Improving the relevance of content and advertising

You may opt out of marketing communications at any time by following the unsubscribe instructions included in our communications.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action against fraudulent, illegal, or malicious activity.

If you create an account, you are responsible for safeguarding your login credentials. Please do not share your username or password. If you believe your account has been compromised, contact us immediately.

Customer Support and Service Improvement

We use your personal information to provide customer support, communicate with you, improve our Services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies to operate and improve our Website and Services.

For more detailed information about cookies used by Shopify, please visit:
https://www.shopify.com/legal/cookies

We use Cookies to:

  • Remember your preferences

  • Analyze website traffic

  • Improve user experience

  • Provide personalized advertising

Most browsers automatically accept cookies, but you can modify your browser settings to delete or reject cookies. Please note that blocking cookies may impact your experience on our Website.

How We Share Personal Information

We may share personal information under certain circumstances, including:

  • With service providers who perform services on our behalf (e.g., IT services, payment processing, data analytics, customer service, logistics, shipping providers).

  • With business and marketing partners for advertising and promotional purposes.

  • When required by law, legal process, or government request.

  • In connection with a business transaction (e.g., merger, acquisition, bankruptcy).

  • With affiliated companies within our corporate group.

  • With your consent or at your direction (e.g., social media integrations).

Categories of Information Disclosed

Category Recipient Categories
Identifiers (name, contact details, account and order information) Service providers, business partners, affiliates
Commercial information (order details, support requests) Service providers, business partners, affiliates
Internet/network activity (usage data) Service providers, business partners, affiliates
Geolocation data (IP address) Service providers, business partners, affiliates

We do not use or disclose sensitive personal information without your consent.

Third-Party Websites and Links

Our Website may contain links to third-party websites. We are not responsible for the privacy or security practices of those websites. Please review their privacy policies carefully. Linking to third-party sites does not imply endorsement.

Children’s Data

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from individuals under 16. If you believe a child has provided us with personal information, please contact us.

Data Security and Retention

No method of data transmission over the Internet is completely secure. We recommend that you do not transmit sensitive information through unsecured channels.

We retain personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your place of residence, you may have the following rights:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information

  • Data portability

  • Restriction of processing

  • Objection to certain processing activities

  • Withdrawal of consent

  • Filing a complaint with a regulatory authority

To exercise your rights, please contact us using the information below. We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you reside in certain jurisdictions, you may also have the right to lodge a complaint with your local data protection authority.

International Users

Your personal information may be transferred to and processed in countries outside of your country of residence. Where required by law, we implement appropriate safeguards to protect your information during international transfers.

Contact information

Do you have any questions?

Feel free to contact us: Contact

Store name: Maison Femina

E-Mail: info@maison-femina.com

Phone number: +31634998361

Postal address: Reinoutlaan 35 5665 AM Geldrop, The Netherlands

Trade register number (KvK): 95883886

VAT number (MwSt): NL867368597B01

We thrive to respond to your email within 24 hours

Customer service hours :

Monday to Friday: 09:00 a.m. – 08:00 p.m.

Saturday: 09:00 a.m. – 06.00 p.m.